We use Royal Mail recorded delivery for all of our UK deliveries and most of our orders are delivered within 1-3 days.
Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day.
We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements at email@example.com.
Working days are defined as Monday–Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.
Royal Mail Signed For and Royal Mail Special Delivery require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
International Shipping: please note that when ordering from us, you're responsible for all customs, duties/taxes and assuring that the product can be lawfully imported to the destination country. All EU items will be sent by 1st class, tracked & signed post.
All our free flat rate and Royal Mail Signed For services are insured up to the value of £50. We recommend choosing the Royal Mail Special Delivery option for all orders over £50 as this covers goods up to £500 and is guaranteed next day delivery.
We can only refund / replace goods up to the value of £50 if the Royal Mail Signed for option is chosen.
If your order has not arrived within 3 working days please contact us with your order number immediately.
If you require any clarification on the above please feel free to contact us by emailing: firstname.lastname@example.org.